Purpose:
At Kapde by Komal, we strive to provide a seamless shopping experience. Please review the following policy carefully before placing your order.
Note: By completing a purchase, you agree to these terms and conditions.

1. Returns & Exchanges

Eligibility:

• Returns and exchanges accepted within 7 days of delivery.
• Exclusions: Discounted or sale products are non-returnable/non-exchangeable during sales periods.

Process:

• Requests to be submitted via ‘Submit for Returns and Exchanges’ in the Get Support section or via [Return Request Link].
• For manufacturing defects:
  • Customers must provide clear photos/videos for verification.
  • Reverse pickup charges are waived if defect confirmed.
  • Initially, customers pay the reverse pickup fee to process the request.
  • Refunds/exchanges are processed after product verification.

Exchange / Return Fees:

• Returns: between ₹200 – ₹300 (reverse pickup) (depend upon area)
• Exchanges: ₹100 (pickup & delivery of new item)
• Fees apply per order, not per item.
• Maximum 3 products per order for exchange/return; beyond this, customers must pay additional charges or self-ship.

2. Refund:

• Prepaid Orders → Original payment method
• COD Orders → Bank transfer (details collected during request)

Exchanges:

• Customer may choose:
  • Same product in a different size
  • A different product of choice
• Price difference handling:
  • If new product costs more → customer pays difference
  • If costs less → balance refunded (store credit or original method)
• Note: Once exchanged, the same order cannot be returned/exchanged again.

3. Process & Timelines

• Pickup scheduled within 24 hours of request.
• Pickup completed within 72 hours.
• Returns reach us in 7–10 days.
• Refunds/exchanges processed within 2–3 working days of product receipt.
• Return request cannot be cancelled once pickup is scheduled.

International Orders:

• Customers arrange their own return shipping; reverse pickups unavailable outside India.

4. Orders & Payments

• Global shipping available (with exceptions).
• Quick processing: Orders dispatched promptly from Ayodhya.
• Multiple secure payment options supported.

Cancellation Policy:

• Prepaid: Cancel within 24 hours for full refund.
• COD: Cancel within 24 hours via +91 73799 40075
• If Kapde by Komal cancels/adjusts order, team will notify customer immediately.

5. Shipping & Delivery

• Free shipping across India (Prepaid & COD).
• International shipping: Rates based on weight & destination; import duties/taxes payable by customer.

Dispatch Times:

• Domestic: within 24 hours
• International: 7–10 days
• Delays: Customers informed within 24–48 hours if any

Tracking:

• Unique tracking ID provided post-order confirmation.

“All disputes are subject to Faizabad (Ayodhya), India jurisdiction only.”

Support:

• Email: official.kapdebykomal@gmail.com  
• Phone: +91 73799 40075